Tier 2 Cloud Operations Engineer

Kuwait City, Kuwait City, Kuwait

Full Time

Mid Level

KalSoft is currently looking for experienced Tier 2 Cloud Operations Engineers to join our team. This role is ideal for professionals with strong expertise in cloud infrastructure operations, monitoring, troubleshooting, and enterprise managed services environments. The candidate will be responsible for supporting Azure cloud operations, ensuring system stability, managing incidents, and maintaining secure and high-performing cloud environments.

Key Responsibilities

Managing and monitoring Azure cloud infrastructure environments.
Handling operational incidents, troubleshooting, and performing root cause analysis.
Supporting cloud monitoring, backup, disaster recovery, and maintenance operations.
Ensuring system performance, availability, and operational health monitoring.
Coordinating with Tier 1 and Tier 3 teams for escalation and issue resolution.
Supporting cloud security, compliance, and governance activities.
Maintaining accurate operational documentation and technical reports.
Ensuring SLA compliance and service reliability.
Supporting enterprise cloud operations and managed services activities.
Participating in change management, patching, and scheduled maintenance activities.
Providing primarily remote operational support with local support availability when required.
Supporting automation and continuous improvement initiatives.
Monitoring infrastructure, security alerts, and operational dashboards.

Requirements

Minimum 5 years of overall professional experience
At least 3 years of experience in Cloud Operations, Infrastructure Support, or Managed Services environments
Bachelor’s degree in Computer Science, Information Technology, or related field
Strong experience in Microsoft Azure Operations and Managed Services
Strong background in Cloud Infrastructure, Security, Monitoring, and Support Operations
Experience in enterprise, government, or banking environments preferred
Experience in 24x7 support environments is an advantage
Strong understanding of networking, security, backup, and disaster recovery concepts
Microsoft certifications such as AZ-104, AZ-500, AZ-700, or AZ-305 preferred
Strong troubleshooting, analytical, and problem-solving skills
Good communication and coordination abilities
Kuwait / GCC preferred (or candidates eligible for legal sponsorship)

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