Application Support Engineer

Karachi / Islamabad / Lahore, Sindh / Punjab, Pakistan

Full Time

Mid Level

Location: Riyadh, Saudi Arabia
Employment Type: Full-time

KalSoft is currently looking for an experienced General Application Support Engineer to join our team. This role is ideal for professionals with experience in providing business application support, troubleshooting application-related issues, and ensuring the smooth day-to-day operation of enterprise applications. The ideal candidate will have hands-on experience supporting business users, a good understanding of Windows Server environments, and familiarity with IT service management best practices.

Key Responsibilities

Provide first and second-level support for business applications, ensuring timely resolution of user issues and service requests.
Troubleshoot application-related incidents and coordinate with development or vendor teams for issue resolution when required.
Monitor application performance and availability to ensure business continuity.
Support end users by diagnosing and resolving application, configuration, and access-related issues.
Assist in managing and maintaining Windows Server environments supporting business applications.
Perform routine application health checks and system monitoring.
Maintain user accounts, permissions, and application access in accordance with organizational policies.
Document incidents, resolutions, and technical procedures to support knowledge management.
Coordinate with infrastructure, database, and development teams to resolve complex technical issues.
Participate in application deployments, upgrades, patching activities, and system maintenance.
Ensure compliance with IT Service Management (ITSM) processes, including Incident, Problem, and Change Management.
Provide user guidance and technical support to business users.
Prepare regular support reports and communicate system status to relevant stakeholders.
Contribute to continuous improvement initiatives to enhance application stability, performance, and support processes.

Requirements

3–5 years of professional experience in providing business application support.
Proven experience supporting enterprise applications and business users in a corporate environment.
Basic to intermediate experience in managing and supporting Windows Server environments.
Experience troubleshooting application, user access, and system-related issues.
Good understanding of IT Service Management (ITSM) processes, including Incident, Problem, and Change Management.
Familiarity with application monitoring, log analysis, and issue diagnosis.
Strong analytical, troubleshooting, and problem-solving skills.
Excellent communication and stakeholder management abilities.
Ability to work independently and collaboratively in a fast-paced environment.
Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related technical field.
ITIL Foundation Certification will be considered an added advantage.

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Please note this is a full-time, opportunity based in Riyadh, KSA. Are you willing to proceed? note this is a full-time, opportunity based in Riyadh, KSA. Are you willing to proceed?*

This position offers a single-status work visa only at least for the first two years of service, do you wish to proceed with your application?*

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Do you have 3–5 years of experience providing support for business applications to end users?*

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Have you worked with IT Service Management (ITSM) processes such as Incident, Problem, or Change Management?*

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Are you comfortable providing end-user support while coordinating with technical teams to resolve application issues?*

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