ServiceNow Developer

Ottawa, ON, Canada

Contracted

Mid Level

KalSoft is currently looking for a ServiceNow Developer to join our team.

The ideal candidate will be based in Canada and bring hands-on experience in developing, customizing, and integrating solutions on the ServiceNow platform. This role requires strong technical expertise in ServiceNow development, workflow automation, and enterprise IT service management solutions, with a focus on delivering scalable, efficient, and user-centric applications.

Responsibilities:

Design, develop, and customize solutions on the ServiceNow platform based on business and client requirements
Configure and enhance ITSM, ITOM, CMDB, and workflow modules to improve operational efficiency
Develop and maintain integrations between ServiceNow and third-party systems using APIs, web services, and scripting
Build and customize Service Portal components and user interfaces to enhance user experience
Implement automation solutions and workflows to streamline IT and business processes
Troubleshoot and resolve platform issues, ensuring system stability, performance, and reliability
Collaborate with cross-functional teams, stakeholders, and clients to gather requirements and deliver technical solutions
Perform testing, deployment, and documentation of ServiceNow enhancements and custom applications
Stay updated with the latest ServiceNow platform capabilities, releases, and best practices
Provide technical guidance, knowledge transfer, and support to internal teams and clients

Skills & Experience Required:

Applicants must be Canadian residents (preferably in Toronto or Ontario)
Strong hands-on experience with ServiceNow platform development
Expertise in ITSM, ITOM, CMDB, and workflow customization
Strong integration and scripting capabilities within ServiceNow
Experience with Service Portal development and automation solutions preferred
Knowledge of JavaScript, REST/SOAP APIs, and integration frameworks
Understanding of ServiceNow best practices, governance, and platform architecture
ServiceNow certifications would be considered an added advantage
Strong troubleshooting, communication, and client-facing skills
Bachelor’s degree preferred
Minimum 3–5 years of relevant ServiceNow development experience

About KalSoft

Founded in 1999, KalSoft is a multi-award-winning trusted technology partner in business innovation, delivering impactful business results to clients throughout digital modernisation and evolution. As a Microsoft Solutions Partner and a Solutions Integrator (SI), KalSoft has a well-established international presence in seven countries and maintains a network of front offices and local business operations serving North America, Asia, Africa, and the Middle East to help meet the needs of customers and partners.

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